When hospitals invest in Whole Room Microbial Reduction UV technology, they’re not just purchasing a device—they’re building a program. And the difference between a program that delivers measurable impact and one that falls short often comes down to one thing: service and support.
At Xenex, we believe that delivering industry-leading UV technology is only the beginning. What truly sets us apart is how we partner with our customers to ensure long-term success, measurable results, and sustained performance.
Turning Technology into Measurable Impact
LightStrike+ robots are designed to support Environmental Services (EVS) teams by inactivating pathogens that persist after manual cleaning. But even the most advanced technology requires consistency and visibility to drive results.
That’s where our approach stands apart.
We provide customers with real-time and ongoing access to performance data, enabling hospital staff to track usage, identify gaps, and continuously improve. Through our reporting dashboards, hospitals can monitor:
- Standard Operating Plan (SOP) compliance
- Rooms and units treated
- Usage trends over time
- Missed opportunities and incomplete cycles
- User performance
These insights transform daily workflows into measurable results, giving Environmental Service leaders the data they need to validate their impact and drive accountability.
Driving Consistency Through Proven Programs
Data alone isn’t enough. Success requires a structured, repeatable approach.
Our team works closely with hospital staff to develop and refine Standard Operating Plans (SOPs) tailored to their facility. Data shows that organizations achieving 80% or higher SOP compliance see the greatest reductions in pathogen transmission.
To support this, we offer:
- Monthly report reviews
- SOP optimization and updates
- Scientific evidence discussions
- Ongoing program evaluations
This ensures that your LightStrike UV program isn’t static—it evolves alongside your needs and continues to deliver value over time.
Training That Builds Confidence and Capability
Healthcare environments are dynamic, with staff turnover and shifting priorities. That’s why we provide flexible, on-demand training programs designed to meet teams where they are.
Our training ecosystem includes:
- On-demand learning modules
- User certification programs
- Train-the-trainer courses
- Virtual and live training sessions
We also offer the Xenex Certified Technician (XCT) program, equipping in-house teams with the tools and expertise to support device performance. Facilities with an XCT consistently achieve greater than 99% robot uptime, ensuring reliability when it matters most.
Proactive Support That Reduces Burden
Managing a UV program shouldn’t add operational strain. Our service model is designed to reduce that burden through proactive, hands-on support.
Customers benefit from:
- Predictive maintenance monitoring with proactive alerts
- Remote diagnostics and automatic software updates
- Dedicated technical and customer support teams
- Assistance with room, unit, and user management
In addition, our team includes professionals with backgrounds in infection prevention and in acute care environments, providing guidance that goes beyond technical troubleshooting and aligns with a hospital’s infection prevention strategy.
A Smarter Approach to Whole Room UV
What ultimately differentiates Xenex is our commitment to helping customers get the best results with their investment and see the cost savings of prevented transmission events. We don’t just deliver technology; we help hospitals build, manage, and sustain high-performing cleaning and disinfection programs.
From day one to year five and beyond, we work alongside your team to build:
- High compliance with best practices
- Strong program visibility
- Consistent device performance
- Measurable pathogen reduction results
Because in healthcare, success isn’t defined by the device alone, it’s defined by the results you achieve.
And with Xenex, those results are powered by the right combination of technology, data, and support.
